Right now the delivery companies we work with UPS (US), Royal Mail (EU), are doing all they can to meet every delivery date.
We are working to ensure delivery details (such as the delivery address) are correct at the time of dispatching your order but there may be some instances of late order arrivals due to circumstances outside of our Partners’ control.
We ask for your understanding and patience at this unprecedented time – and know that by doing so you are truly supporting a small creative business.
The delivery options for each product are listed on the relevant product pages.
Unless you’re having a product specially made, delivery is normally within three working days to USA, UK, Canada and Australia. Rest of the world take 4-10 days.
We will include details of delivery times on the relevant product page and will let you know when they aim to dispatch your products once you’ve placed the order.
If you want more information about delivery for a product that you’ve already ordered, please contact the us by using the contact link on your order confirmation email. If you require further assistance please get in touch with us – we’ll be happy to assist.
Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens Vinret will contact you and, where possible and appropriate, will agree a revised delivery date with you. Once your order has been dispatched, Vinret will be in touch again to let you know when to expect delivery.
Delivery and promotions
If you take advantage of a promotional code, the reduction is usually applied only to the price of the product and not the delivery cost.
For most products, you have 28 days to notify Vinret – the small business who created your items – if you want to return or exchange the item and another 14 days to send them back. The return period will expire 28 days from the day on which you receive the goods you have ordered. This applies to cancelable goods (there’s a guide below to help you see what’s cancelable and what isn’t).